Support

Help with your order or the Messi Shawarma app

For a problem with an order you're picking up today, calling the restaurant is fastest. For anything else, email us and include your order number. We usually reply within 2 business days.

Common questions

My order is late.
Pickup times are estimates and can be delayed during busy periods. Your order's status shows on the pickup pass in the app. If you're waiting longer than expected, call the restaurant.

Something was wrong with my order.
Call or email us with your order number and we'll make it right.

I need a receipt.
Open your order in the app and tap View receipt. Receipts appear once the restaurant accepts your order, and any refund shows on the same receipt.

How do refunds work?
Refunds go back to the card you paid with. Depending on your bank, it can take a few business days to show on your statement.

I didn't get my sign-in code.
Check that you typed your mobile number correctly and that your phone can receive text messages, then try again after a minute.

How do I stop order texts?
Leave "Text me order updates" unticked when you place your order.

How do I delete my account?
In the app, tap Account, then Delete account. See Delete My Account for other ways and what is deleted.

How is my information used?
See our Privacy Policy.